Shipping Policy

1. Overview

We aim to process and deliver your orders as quickly and safely as possible. This Shipping Policy explains how and when your order will be dispatched and delivered.

This policy applies to all orders placed on www.rebornbypaully.com.

2. Order Processing Time

All orders are typically processed and dispatched within 1–3 working days after payment has been received.

During busy periods (such as holidays or promotions), processing times may take slightly longer. If there are any delays, we will notify you by email.

3. Shipping Destinations

We offer worldwide shipping from the United Kingdom.

4. Delivery Times

Delivery times are estimates only and may vary depending on location, customs processing, and courier delays.

UK Delivery

  • Standard delivery: 2–5 working days

  • Economy delivery: 3–7 working days

  • Express delivery: 1–2 working days

International Delivery

  • Europe: 5–10 working days

  • United States & Canada: 7–14 working days

  • Australia & New Zealand: 7–21 working days

  • Rest of world: 10–25 working days

5. Shipping Costs

We offer free worldwide shipping on all orders unless otherwise stated at checkout.

6. Order Tracking

If tracking is available for your order, you will receive a tracking number via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to update.

7. Customs, Duties & Taxes

For international orders, customers may be responsible for any customs duties, import taxes, or local charges imposed by their country.

These charges are not included in our prices and are the responsibility of the customer.

8. Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Postal service disruptions

  • Weather conditions

  • Customs clearance processes

  • Peak holiday seasons

We are not responsible for delays caused by external courier services or customs authorities.

9. Incorrect Address

Customers are responsible for providing the correct shipping address at checkout.

We are not responsible for orders that are delayed or lost due to incorrect or incomplete address information.

If you notice an error, please contact us as soon as possible at rebornbypaully@gmail.com.

10. Lost or Missing Parcels

If your parcel has not arrived within the estimated delivery time, please contact us so we can investigate with the courier.

Claims for lost parcels may take time to resolve depending on the shipping provider.

11. Contact Us

If you have any questions about shipping or delivery, please contact:

Email: rebornbypaully@gmail.com
Address: 9 Chakeshill Close, BS10 6NX, Bristol, UK